Refund and rejection policy

Orders are reviewed manually. The goal is to keep pricing clear and avoid processing links that cannot be supported.

When an order may be rejected

An order may be rejected if the payment proof is invalid, the selected package is incorrect, the link is inaccessible, the link appears unlawful, or the required information is missing.

Incorrect package selection

If the real file size is larger than the selected package, the order may be rejected or you may be asked to submit the correct package.

Payment proof issues

For Bank and MoMo, the sender name must be clear. For BEP20 crypto, the transaction ID must be valid and match the expected payment.

Refund handling

Refunds, when applicable, are handled manually through the original or agreed payment method. Processing time depends on the payment method and the information provided by the customer.

Free orders

Free orders under 100 MB may still be rejected if the link is inaccessible or cannot be supported.